Job Title: Retail Sales Associate

This position will provide friendly customer service in the factory gift shop and for phone and mail orders.

Reports to: Sales and Customer Service Manager

Job Duties:

  • Pleasantly greets and assist customers in the retail store or on the phone.
  • Follows procedures for operation of cash register and credit card machine and make sure
    adequate change is in cash drawer.
  • Ensure pricing on all merchandise and package as directed.
  • Maintain an adequate supply of boxes, bags, tissue paper, etc.
  • Maintain and rotate product by following established restocking/rotation procedure.
  • Restock merchandise, alerting supervisor of any needs.
  • Take merchandise orders as they are received in person, by phone, mail or as directed by supervisor.
  • Confer with supervisor/specified instructions for work assignment each day.
  • Maintain clean store by sweeping, cleaning or dusting merchandise and display areas and
    maintain music playing in the showroom.
  • Assist supervisor in preparing for tour groups.
  • Open/Close store as assigned and/or assist with such procedures.
  • Answer phone and direct inquires.
  • Report maintenance needs to supervisor.
  • Request any needs to complete tasks to supervisor in advance.
  • Any other duties requested by supervisor as needs arise.


  • Friendly disposition and effective customer service skills
  • Able to lift and handle merchandise and cartons
  • Reading and math skills
  • Ability to run cash register and previous sales experience is helpful
  • Must be available to work weekend or evening hours if needed

Commitment of Hours:

  • Sept-Dec 30-32 ½ hrs. week
  • Jan-Sept 15-32 ½ hrs. week (based on holiday time periods)

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