This position will provide friendly customer service to wholesale, fundraising, and retail customers as needed and assist with Accounts Payable and Receivable.

Job Location: Hagerstown

Reports to: General Manager

Job Duties:

• Answer phone and direct inquires
• Assist with as directed with Quickbooks’ Accounts Receivable and Payable
• Take orders as they are received by phone, mail or as directed by supervisor. If pick up, fill order, if shipped send to shipping
• Pleasantly assists wholesale customers as their contact person and respond to their information requests.
• Promote the wholesale program
• Fill merchandise wholesale orders as they are received by phone, fax, or as directed by supervisor
• Maintain wholesale information and forms
• Maintain, update and invoice standing orders
• Maintain and update mailing list, send out approved mailings
• Supervise fundraising operations by serving as contact person, responding to requested information, maintaining the fundraising calendar and forms
• Work with Quickbooks’ Accounts Receivable and Payable
• Open/Close store as assigned and/or assist with such procedures
• As time allows after wholesale tasks, assist in Retail as needed or requested
  • Confer with supervisor/specified instructions for additional work assignments each day – Assist supervisor in preparing for tour groups
  • Stock, pack, wrap, and assist retail customers
  • Assist with cleaning of store, displays, and merchandise
• Report maintenance needs to supervisor
• Request any needs to complete tasks to supervisor in advance
• Any other duties requested by supervisor as needs arise

Skills/Qualifications

• Friendly disposition and effective customer service skills including communication
• Able to lift and handle merchandise and cartons
• Reading and math skills
• Ability to run POS system and previous sales experience is helpful
• Computer and Quickbook knowledge/experience, needed but not required